Terms & Conditions

Attention to all : Please read these terms of use (“Terms”) carefully before using this website www.khalisafragrance.com (“Site”). Using this site indicates that you have read and accept these terms. If you do not accept these terms, you are not authorized to use this site. These terms govern your use of this site, any content (Such as text, data, graphics, images, photographs, and information) that KHALISA FRAGRANCE (“KF”) may make available through the site (Collectively “Materials”), and services that KF may provide through the site (Collectively “Services”), The site, materials, and services are referred to in these terms collectively as the KF website.

KF provides you the online store services subject to the notices, terms, and conditions set forth herein. In addition, when you use any KF Online store service, you may be subject to the rules, guidelines, policies, terms and conditions applicable to such service, and may be incorporated by reference. KF reserves the right to change the services provided through the KF online store and/or these terms and conditions at any time. KF retains the right to deny access to anyone who we believe has violated these terms and conditions. KF shall be responsible for accepting your orders, collecting payments through payment gateway service providers and supplying the listed products or services as per your order, subjected to this terms and conditions.

User shall at all times fully indemnify and hold harmless KF, and its employees, from any and all costs, losses, claims, demands, damages and liabilities, actions including costs and reasonable attorneys’ fees, made by any third party and/or penalty imposed, due to and/or arising out of user’s breach of the terms & conditions and/or user’s violation of any law, rules or regulations and/or the rights of a third party and/or the infringement by User including, without limitation, copyright and trademark infringement, obscene and/or indecent postings, and on-line defamation, and/or any third party using the user’s account, of any intellectual property and/or other right of any person and/or entity.

The transactions on this website shall be governed by, interpreted, and enforced in accordance with the laws of India. Any disputes arising in respect hereto shall be subject to exclusive jurisdiction of the courts of Chennai.

This website is developed and maintained by KHALISA FRAGRANCE (“KF’). KF is an exclusive eStore for selling attar fragrances through online.

The KF website is provided “as is” and “with all faults” and the entire risk as to the quality and performance of the websites is with you. except as otherwise stated in these terms, should the materials or services prove defective, you, and not KF, assume the entire cost of all necessary portions.

Though all efforts have been made to ensure the accuracy of the content on this website, the same should not be construed as a statement of law or used for any legal purposes or otherwise. KF hereby expressly disowns and repudiates any claims or liabilities (including but not limited to any third party claim or liability, of any nature, whatsoever) in relation to the accuracy, completeness, usefulness and real-time of any information and contents available at this website, and against any intended purposes (of any kind whatsoever) by use thereof, by the user/s (whether used by user/s directly or indirectly). Users are advised to verify/check any information and contents, with the relevant source(s) and to obtain any appropriate professional advice, before acting thereon as may be provided, from time to time, in the website.

KF makes no warranty that the KF websites will meet your requirements or that the KF websites will be uninterrupted, timely, or error free or that defects in the websites will be corrected.

KF makes no representations or warranty whatsoever about any other websites, in the current or in the future, which you may access through this site. When you access any other site, please understand that it is independent from KF, and that KF has no control over the content on that web site. In addition, a link to any other web site does not mean that KF endorses or accepts any responsibility for the content, or use, of such web site. It is up to you to take precautions to ensure that whatever you select for your use is free of such items as viruses, security threads, and other items of destructive nature. KF hereby expressly disclaims liability and claims against, any information, materials, products or services posted or offered at any of the third-party sites linked to this website.

This web site will be governed by and construed in accordance with the laws in India, applicable therein, without regard to the principles of conflicts of all the applicable laws.

KHALISA FRAGRANCE exclusively reserves the rights, to change or modify or alter any of the policies available on this website (whether completely or partially), from time to time, at its discretion, without any objections, interruptions, grounds, claims or liabilities of any third party/users.

The term website includes https://khalisafragrance.com/ along with all its sub-domains, mobile applications.

Unauthorized activities includes any activity which is punishable under section 43 of the Information Technology Act, 2000.

User: Every person who visits and uses the website, availing the services offered at KF website.

KF Website (customer ratings and review areas) may permit you to submit feedback, information, data, text, music, sound, photographs, graphics, video, messages, or other materials (Collectively or each “User Submission”). By submitting a User Submission, you grant to KF an irrevocable acceptance use, distribute, reproduce, modify, adapt, publish, translate, publicly perform, and publicly display your User Submissions (or any modification thereto), in whole or in part, in any format or medium now known or later developed and use (and permit others to use) your User Submission in any manner and for any purpose (including, without limitation) that KF deems appropriate in its sole discretion (including, without limitation, to incorporate your User Submission or any modification thereto, in whole or in part, into any technology, product, or service). KF reserves the right to display advertisements in connection with User Submissions and to use User Submissions for advertising and promotional purposes. KF may, but is not obligated to, pre-screen User Submissions or monitor any area of the KF Websites through which User Submissions may be submitted. You agree that you are solely responsible for all of your User Submissions. KF is not required to host, display, or distribute any User Submissions on or through the KF Websites and may remove at any time or refuse any User Submissions for any reason. KF is not responsible for any loss, theft, or damage of any kind to any User Submissions. KF does not want to receive any User Submission that is confidential. You understand and agree that any User Submission will be considered non-confidential and non-proprietary and that KF will be free to disclose your User Submission to any third party absent any obligation of confidence on the part of the recipient. KF does not guarantee that you will have any option through KF or any third party to edit or delete any user submission you have submitted.

By submitting any User Submission, you represent and warrant that:

It does not infringe the copyright, trademark, patent, trade secret, or other intellectual property rights, privacy rights, or any other legal or moral rights of any third party; you voluntarily agree to waive all “moral rights” that you may have in your User Submission;

It does not violate any Law. It is not, and may not reasonably be considered to be, defamatory, hateful, racially, ethnically, religiously, or otherwise biased or offensive, unlawfully threatening, or unlawfully harassing to any of another’s privacy.

You will not be compensated or granted any consideration by any third party for submitting your User Submission. Your User Submission does not incorporate materials from a third-party web site, or addresses, email addresses, contact information, or phone numbers (other than your own). Your User Submission does not contain any viruses, worms, spyware, adware, or other potentially damaging programs or files. It does not contain any information that you consider confidential, proprietary, or personal; and it does not contain or constitute any unsolicited or unauthorized advertising, promotional materials.

Permitted use

The KF website shall not in any manner be used for any unauthorized activity.

While using the KF website the user shall comply with all applicable laws, provide up to date, and correct and accurate information as may be required.

Without limitation of the above, the users of KF website shall not:

Monitoring the KF website’s availability, performance or functionality for any competitive purposes.

Overlaying or otherwise modifying the KF website or their appearance.

Removing or covering or obscuring any advertisement included on the KF website.

Soliciting or collecting email addresses or other personal information of KF website users in any manner.

Using, disclosing or distributing any data obtained in violation of this policy.

This user agreement shall be governed by and construed in accordance with the Indian Laws. Any contravention of this user agreement shall be viewed strictly and appropriate Criminal/ Civil action will be initiated in accordance with the applicable laws.

KF exclusively reserves the rights, to change or modify or alter this user agreement (whether completely or partially), from time to time, at its discretion, without any objections, interruptions, grounds, claims or liabilities of any third party/users.

By accessing KF website it is deemed that you have given your consent to this user agreement and shall be bound by the terms of this user agreement.

You are offered with my account feature, where you can register and maintain your orders at KF website. You are solely and fully responsible for maintaining the confidentiality of your account and password in respect of the Store’s my account.

User confirms by registering on the website, that the use of the website shall be for their own use and not for any commercial use. User’s accesses right at the website cannot be assigned to any other person. Maintaining confidentiality of user ID and password to access the account page at the website shall be sole responsibility of the user and user shall be responsible and liable for any misuse of user id and password.

You can place orders for any of the products listed in the website. Acceptance of order is subject is both payment receipt and stock availability. KF however reserves its right to refuse to execute any transactions with any customer without disclosing any reasons whatsoever. Upon receiving the payment, an order number is auto generated and appears as a message at the end of payment processing. This will also be emailed to the ID provided by you at the time of entering the order. KF will initiate the non-COD order processing after payment confirmation, subject to stock availability at that point of time. All COD orders can be placed only after successful authentication with OTP.

KF will initiate processing your order upon payment confirmation for all non-COD orders. If there are any issues such as incomplete address, payment amount doesn’t tally with order value, stock not available for one or complete set of products ordered and any issues that could potentially delay the delivery, such orders will be notified to customers. Only upon resolving the issues, the order will be processed.

All online transactions will be routed through one of our payment gateway service provider/s. Upon successful transaction, the payment gateway service provider/s will collect and remit the money to KF. KF, upon receiving the payment confirmation from payment gateway service provider/s, will initiate order processing.

You can use various platforms made available to you, credit cards, debit cards, and netbanking, your information is secured through use of Secure Socket Layer (“SSL”) technology. You agree, understand and confirm that the credit card used is lawfully owned or possessed by you and that you shall not pay or attempt to pay for Product(s) using fraudulent credit card information. KF confirms that it shall use reasonable measures to ensure security of the information and will not be shared with third parties, unless required for fraud verifications or by law, regulation or court order.  KF shall not be liable for any credit card fraud.

KF will initiate the dispatch of products through courier. KF ensures to make required packaging to secure the product from transit damage, customer shall receive and accept the products as long as the ordered products are delivered without product physical damage to the original product packaging. Non-acceptance of goods for any reasons other than that stated will be considered as order cancellation and cancellation charges as applicable will be levied.

Courier will make three attempts to deliver the goods in a span of 4 days. If the customer or their nominee is not available, it will be treated as undeliverable and the courier service provider will initiate return of products to KF. In such a case the order will be automatically stands cancelled and will attract 5% of the order value (or) Rs.150/- whichever is higher (towards handling charges) as cancellation charge, the normal refund will be processed accordingly. In case, if this happens to the COD orders, KF have full rights to block the users from making any order at KF website.

Cash on Delivery, (“COD”), may be applicable for select products and not necessarily for all products. Orders placed on COD terms is accepted and processed in the good faith that the payment for the order amount will be made at the time of delivery in cash and accordingly the delivery process is initiated.

KF is the online store that sells attar fragrance products, which is for its customers’ personal use. Every order is freshly processed and packed. As a policy, KF will not accept any cancellation once the order is shipped or any return once delivered. While KF makes all efforts time to time, to enhance contents on its website, that gives a fair idea about its products. KF believes that information made available to its customers, ease out their purchase decision.

The order placed on KF website is free to cancel before KF ships the product. In any case the cancellation is not allowed when the product is shipped.

Once the order is cancelled by customer, KF processes the refund and it takes 5-7 days for customers to receive.

Replacement is allowed in the following conditions. KF provides free replacement within 10 days of the intimation received from its customer.

  • Customer receives a wrong product
  • Customer receives a damaged product

Customer shall keep the wrong or damaged product in the original packaging, and to hand-over to the deliver agent at the time of receiving a free replacement.

KF will communicate with customers about their orders through any of the following modes, email, SMS and Phone call. Customers are requested to provide valid email address and telephone and/ or mobile number while registering, or while contacting KF.

When you visit the site, placing an order, contacting through contact forms, WhatsApp, or send e-mails to KF, you are communicating with KF electronically. KF may respond to customers by e-mail, SMS, or by posting notices on the Site. You agree that all such notices, disclosures, and other communications that KF provides to you electronically satisfy any legal requirements.

“Forced Majeure” means any event due to any cause beyond the reasonable control of KF, including, without limitation, unavailability of any communication system, sabotage, fire, flood, earthquake ,explosion, acts of God, strikes, lockdowns, and/or industrial action of any kind, breakdown of transportation facilities, riots, insurrection, hostilities whether war be declared or not, acts of government, governmental orders or restrictions breakdown and/or hacking of the Website and/or contents provided for availing the Products and/or services under the Website,

KF shall not be liable for any failure and/or delay on their part in performing any of its obligation under this Agreement and/or for any loss, damage, costs, charges and expenses incurred and/or suffered by the User by reason thereof if such failure and/or delay shall be result of or arising out of Force Majeure Event set out herein. Such that event “Forced Majeure”, it is impossible to perform the obligations under the Agreement, or any other cause or circumstances beyond the control of KF, hereto which prevents timely fulfilment of obligation of KF.